Is resident feedback at the heart of your home?
W ith the very challenging times behind us, everyone wants to be looking to the future. [...]
The more you know about your customers, the better the customer experience!
c ovid-19 may have disrupted your customer research plans for 2020 and the start of 2021 however, [...]
How well are your team handling Virtual Appointments with your customers?
T he first lockdown forced many businesses to look at the way they communicate with each other [...]
Online Mystery Shopping
The shopping landscape has changed perhaps forever. If you cannot order it and find out how [...]
Are physical car dealer premises still necessary?
With the rise of online car buying platforms like Haycar and Cazoo, it raises the question [...]
Market Research Consultancy
What is a consultancy? A market research consultancy differs from the more traditional concept of market [...]
Are you offering virtual appointments to your customers?
With the news of a second lockdown, many businesses are continuing to find ways to adapt how [...]
My View Research
This year has been challenging for all businesses, however, we have worked incredibly hard to make [...]
Be a Brand Ambassador
Why is brand important When considering a company's brand does this just mean the logo and colours [...]
How can your mystery shopping programme be more cost effective but still provide valuable insight?
Many businesses invest in mystery shopping as a tool to evaluate customer experience. Mystery shopping is a [...]