Do your team feel safe in their working environment?
In light of COVID-19, businesses are having to put measures in place for the safety of their [...]
How will customer service be measured alongside social distancing?
Customer service is still at the forefront of everyone’s mind, even during these unprecedented times. How businesses [...]
How valuable would gathering immediate feedback from your customers be to your business?
Regardless of which industry you are in, customer feedback is invaluable to the development of your [...]
What is your Social Media Reputation Score?
Social media reputation management is the process of tracking, monitoring and ultimately eliminating negative social media [...]
The value of Customer Panels for Consumer Research
Customer Panels are a great approach to gathering in depth research from your prospective or current customers. [...]
5 Key Questions to ask your Past Customers
Talking to customers that no longer use your product or service is invaluable to the longevity of [...]
The Importance of a Customer Survey that Doesn’t Annoy
Customer feedback is a vital component of analysing performance for any company. It is also a way [...]