FCA Compliance and a ‘Customer First’ Approach
The Financial Conduct Authority (FCA) latest business plan for 2022 is about a more Customer-Focused approach [...]
The Financial Conduct Authority (FCA) latest business plan for 2022 is about a more Customer-Focused approach [...]
How well do your front-line teams interact with your customers? Your staff on the front [...]
Many businesses invest in mystery shopping as a tool to evaluate customer experience. Mystery shopping is a [...]
Customer service is still at the forefront of everyone’s mind, even during these unprecedented times. How businesses [...]