What Our Client’s say
“We partnered with My View Research in January 2020 to conduct our group mystery shopping programme across all 150 outlets, consisting of monthly telephone, online and physical mystery shops.
The way that My View Research operate works perfectly for our needs, as the team only manage our account meaning that they are easily accessible, very responsive, and any challenges/queries are resolved quickly.
The reporting portal and live appeals dashboard is a fantastic tool for our network.
We have a great relationship with My View Research and would highly recommend them for the following three reasons
They take the time to understand what we want to achieve from a programme, professionally question our approach and provide expert knowledge and guidance to ensure success is always achieved.
Timely response to challenges and agility in adapting to external or business changes.
Reporting accuracy and turnaround time for ad-hoc deep dives where necessary.”
Training Director | Vertu Motors
“I have been working with the My View Research team for almost a year and they manage a number of telephone surveys for us. It is crucial for us that the telephone researchers come across as professional, knowledgeable, interested and caring – our customers must see these calls as a positive part of our service which matches our own brand values. I have been very impressed with My View Research; they are lovely people to work with and have handled every new task (however complex) very professionally. We have worked together to improve the quality of feedback and they achieve very good response rates and excellent depth of detail in their survey responses. I have recently recommended them to another part of the business and I have total confidence in them providing the service needed. Thank you for all your hard work.”
Customer Experience Project Manager | Knight Frank
We have been working successfully with your company in the field of mystery shopping in the UK for almost three years. Over the years, a trusting partnership has developed, which is characterized by high quality and professionalism. Today I am pleased to say that My View Research is the preferred partner of the MSM Group for sophisticated Mystery Shopping in the automotive sector in UK. We are looking forward to many more years of cooperation and can only recommend My View Research as a reliable partner.
Managing Director | MSM Germany
“I have spoken with both Madelaine and Sam and find them both very friendly and helpful. We have built a great relationship over the past year working together and they help to point out any areas for consideration with future mystery shops where required. We have also taken key learnings from previous mystery shops to enhance the experience next time around. It’s a pleasure working with My View Research.”
Branch Operations and Member Engagement Manager | Mansfield Building Society
“I am very happy with the service My View Research provide. The calibre of mystery shoppers is great, particularly the telephone mystery shoppers, and we always receive our results quicker than expected. They are doing a great job and I am very pleased with the Project Management team.”
Merchant Stock Manager | Kellaway Building Supplies
“I use My View Research to carry out mystery shops and telephone surveys to monitor regulatory compliance processes in our business.
I have always found them to be very professional and supportive. They have made bespoke processes at our request and have delivered succesfully. What I have found particularly good is their pragmatic approach to problem solving when implementing new and challenging processes. Unflappable, and always on hand to help, with a smile.
I would wholeheartedly recommend My View Research.”