“We partnered with My View Research in January 2020 to conduct our group mystery shopping programme across all 150 outlets, consisting of monthly telephone, online and physical mystery shops.
The way that My View Research operate works perfectly for our needs, as the team only manage our account meaning that they are easily accessible, very responsive, and any challenges/queries are resolved quickly.
The reporting portal and live appeals dashboard is a fantastic tool for our network.
We have a great relationship with My View Research and would highly recommend them for the following three reasons
They take the time to understand what we want to achieve from a programme, professionally question our approach and provide expert knowledge and guidance to ensure success is always achieved.
Timely response to challenges and agility in adapting to external or business changes.
Reporting accuracy and turnaround time for ad-hoc deep dives where necessary.”
Training Director | Vertu Motors