Benchmarking Competitors for Success
Benchmarking Competitors for Success To benchmark your business, you need to compare yourself to others in [...]
Competitor Benchmarks: What They Are and How to Use Them
Competitor Benchmarks: What They Are and How to Use Them The best way to learn how [...]
4 Steps to Conducting Competitor Research
4 Steps to Conducting Competitor Research Carrying out competitor analysis is invaluable to the long-term development [...]
How Effortless Is Your Customer Journey?
How Effortless Is Your Customer Journey? Customer journeys are often complex and difficult to manage. But [...]
Give Your Customers an Effortless Experience
Give Your Customers an Effortless Experience The customer journey is a complex process that begins when [...]
The Customer Effort Score Formula Explained
The Customer Effort Score Formula Explained Customer effort scores range from 1 to 5, where higher [...]
5 Ways to Become a Customer-First Ambassador
5 Ways to Become a Customer-First Ambassador Customer service is an important part of any business, [...]
What is your Customer Effort Score?
What is your Customer Effort Score? Customer effort is becoming increasing popular as a research metric, even [...]
Team Picks – Focus Groups by Sam
Hi there – My name is Sam, and I'm a member of [...]
Why Focus Groups are Still Important Today
Why Focus Groups are Still Important Today Focus groups are an effective way to gather feedback [...]