The importance of Guest Feedback in the hospitality industry

I t’s the next part of the long-awaited relaxation of restrictions as hotels, bed & breakfasts and other tourist accommodation providers fully reopen. In addition to going and staying somewhere for a break, you can also travel with friends and family for an overnight stay provided you follow the rule of six or two households [...]

Why mystery shopping is important for restaurants

T he indoor opening of pubs and restaurants from Monday 17 May has been eagerly anticipated. This means venues are permitted, under the next stage of the government roadmap out of lockdown, to offer indoor dining for groups of six people or two households. Guidance stays in place As businesses, [...]

Do your team feel safe in their working environment?

In light of COVID-19, businesses are having to put measures in place for the safety of their staff and their customers. But what do your team think about how you have handled the pandemic as their employer, and the measures that you have put in place for their safety? Staff satisfaction is key to retaining [...]

5 reasons your Bar or Restaurant will benefit from Mystery Shopping

If you are the owner of a bar or restaurant, you’ll understand just how important it is to have a solid, happy customer base. At My View, we can offer you an in-depth analysis of your hospitality services, which could help you maximise your potential and increase customer-retention levels. Here are five reasons why your [...]

2020-01-25T19:50:20+00:00January 25th, 2020|Categories: cx, Hospitality, Mystery Shopping, Retail|Comments Off on 5 reasons your Bar or Restaurant will benefit from Mystery Shopping
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