Mystery Shopping Companies and How to Select One

We asked an experienced senior manager with over thirty years experience managing Mystery Shopping companies, what they think are the areas to look out for when selecting a Mystery Shopping provider. The response was as follows: In todays market there are a number of important factors. Technology advances so quickly, [...]

Jobs as a mystery shopper in uk

Mystery shopping companies are always looking for freelance mystery shoppers. But how do you select the right agency for you? Mystery shopping companies need field mystery shoppers to complete the work for them. The work is on a self-employed basis so in-effect, you’re your own boss. You will be able to choose the work [...]

How Mystery shopping can be used as a tool

How well do your front-line teams interact with your customers? Your staff on the front line are the first point of contact for any customer enquiring into your business, essentially, they are your brand. If a member of staff doesn’t handle a customer in a professional way, that customer will have a lasting [...]

Why mystery shopping is important for restaurants

T he indoor opening of pubs and restaurants from Monday 17 May has been eagerly anticipated. This means venues are permitted, under the next stage of the government roadmap out of lockdown, to offer indoor dining for groups of six people or two households. Guidance stays in place As businesses, [...]

Onsite Mystery Shopping

A fter almost 4 months the shops are finally open! It’s not just the chance to browse through goods, the shops reopening is a positive step forward in the government's roadmap out of lockdown. Alongside gyms and hairdressers, shops finally opening feels like a slice of normality. But the reopening won’t come without its challenges, [...]

How can your mystery shopping programme be more cost effective but still provide valuable insight? 

Many businesses invest in mystery shopping as a tool to evaluate customer experience. Mystery shopping is a very effective measurement tool as it allows you to replicate a real customer enquiry and create a measurement criteria, based on your sales process and training programme. Mystery shopping can take place face-2-face, via phone or online to [...]

Do your team feel safe in their working environment?

In light of COVID-19, businesses are having to put measures in place for the safety of their staff and their customers. But what do your team think about how you have handled the pandemic as their employer, and the measures that you have put in place for their safety? Staff satisfaction is key to retaining [...]

How will customer service be measured alongside social distancing?

Customer service is still at the forefront of everyone’s mind, even during these unprecedented times. How businesses cope with fewer staff members and social distancing measures will have an impact on the level of service they deliver to their customers.   Pre COVID-19, many businesses had customer experience (cx) programmes in place to measure the level [...]

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