The number of customers that your front-line team communicate with via email on a daily basis, is the number of opportunities that your business has to obtain customer feedback.
Including a branded link on the bottom of your email signature provides an instant feedback tool for your customers, allowing them to provide current feedback via an easy-to-use link that takes them to a short online survey. Your front-line team can encourage customers to complete the survey by directing them to the link within their email signature.
The online survey will be designed to capture relevant feedback for your business, and different surveys can be set-up based on the requirements of different departments. In addition to a small set-up fee, you will only be charged for the number of feedback surveys that have been completed during each month.
*According to an article by bluesource.co.uk ** According to an article by techgenix.com