Your 2022 Customer Research Strategy

Customer Research Strategy 2022At My View Research we have won several new clients who we are working with to develop their customer research strategies for 2022. Covid-19 may have disrupted your customer research plans for 2020 and 2021, however, having a strong customer research strategy is imperative to the success of [...]

Why Conduct Customer Focus Groups?

A well-planed and developed Customer Focus Group can achieve valuable insight into both products and customer service. These insights can then go on to form part of a business improvement strategy that will enable your management team to make improvements to the business based on real customer feedback. Qualitative Research [...]

FCA Compliance and a ‘Customer First’ Approach

The Financial Conduct Authority (FCA) latest business plan for 2022 is about a more Customer-Focused approach that improves customer outcomes, service, compliance and putting the ‘Customer First’. Customer service and adopting more focus and more emphasis on a ‘Customer-First’ approach is an agenda that the FCA has been promoting for [...]

Mystery Shopping Companies and How to Select One

We asked an experienced senior manager with over thirty years experience managing Mystery Shopping companies, what they think are the areas to look out for when selecting a Mystery Shopping provider. The response was as follows: In todays market there are a number of important factors. Technology advances so quickly, [...]

Jobs as a mystery shopper in uk

Mystery shopping companies are always looking for freelance mystery shoppers. But how do you select the right agency for you? Mystery shopping companies need field mystery shoppers to complete the work for them. The work is on a self-employed basis so in-effect, you’re your own boss. You will be able to choose the work [...]

Black Friday and Customer Service

Does your customer service suffer during high-profile sales events? The UK Black Friday event is scheduled for Friday November 26th, retailers are going to be busy as this Black Friday event is four Fridays before Christmas, if you count Christmas Eve. Data reported by the Guardian suggests that UK shoppers are expected to spend [...]

Businesses adapting to Net-Zero!

Going forward, large businesses will need to show how they intend to hit climate change targets. They will have to set out their plans on how they will move to a low-carbon future to support the government’s net-zero targets. Businesses will need to decide how they will adapt with the government’s plan to create [...]

2021-11-17T09:29:08+00:00November 15th, 2021|Categories: Customer Experience Programmes|0 Comments

Customer Retention – ‘Customers for Life’

It’s not just good service that will help retain your customers, you also need to keep in contact with them. You probably know this already, but research generally says that acquiring a new customer can cost five times more than retaining an existing customer. If you can gain new customers [...]

Electric Vehicles and Video Mystery Shopping

P art of the UK Governments latest strategy to achieve a virtually zero-carbon economy, is to make a big push towards electric vehicles. It’s been reported that Ministers are investing £620m in grants for electric cars and charging points, and Automotive Manufactures will be mandated to sell a proportion of clean vehicles each year. This [...]

Property Industry Video Mystery Shopping

Property Industry Video Mystery Shopping Reports suggest that house prices in the UK are set to rise 3.5% a year between 2022 and 2024. They also suggest that more homes will be sold in 2021 than any other year since 2007. Due to the nature of more working from home and flexible working [...]

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