Online Review Management is the process of tracking, monitoring and ultimately eliminating negative online material about your brand but also giving you tools to shout about the positive service. If done properly, your online reviews build your credibility to customers, which strengthens their trust in your brand.
With our Online Review Management tool, we have created a simplistic way to see what your customers say about you and to help you protect your business, your name and your brand from any lasting damage.
Plus it’s always a boost to see and shout about any positive reviews you have received as soon as they come in so feedback is always relevant. Everyone generally focuses more on the negative but let’s remember how much positive there is out there and make sure you tell the world how great you are!
Keeping track of how your customers are portraying you online is crucial to developing your customer experience strategy. Knowing what people think and what experience they have received will provide valuable and actionable feedback for your business.
The challenge with tracking your online feedback, is having the time to go through each platform and read through and respond to all the feedback that has been left by your customers. So, wouldn’t it be ideal if all this information was available for you to access in one place?
Online Review Management is a tool that allows you to sync your Facebook, Google & Trustpilot review accounts into one place and see how your business is being scored for the world to see.