Customer Feedback

Customer insight drives growth

A benefit to your organisation and customers

Are you an insight driven organisation?

In insight driven organisations, customer insight drives growth, improves customer loyalty, and reduces business risk. Whatever your type of organisation, customer insight is crucial if your business goals are to be achieved and the needs of your customers are to be met.

Customer insight requires more than the collection of the feedback data, it requires analysis of the insight to develop a full understanding of your customers, which if acted upon, has the potential to benefit both your organisation and your customer.

An organisation should be driven by the constant concern for its customers and the want to gather regular feedback. The ethos of creating a customer-first culture must be adopted throughout the whole organisation, and not limited only to those who are customer facing.

Why My View?

How many times do you hear someone say, “In my view…”?

Everyone has an opinion or a view, especially your customers. Capturing their thoughts and feedback is crucial to your business growth and customer retention.

Mystery Shopping programmes for your business

Our Customer Research Solutions

Call Grading

Customer Panels

Customer Surveys

Online Surveys

Telephone Survey

Mystery Shopping

Online Review Management

Rate My Service

My View Research

Reporting Platform

Reporting Platform

Our online reporting platform and app allows for clear insight and analysis into each element of the research programme; permitting all stake holders to drill down into hierarchical, historical and geographical data.

Get in touch

Get in touch

Talk to one our Research Consultants today to find out how we can design a bespoke customer research strategy for your business and let your customers have their view.

What Our Clients Say…

‘I have been working with My View Research since January 2020, where they have been carrying out our national mystery shopping programme. I find their Project Management team very responsive and hands on, and their mystery shoppers are to a high standard. It’s great to be working with a company who see’s and understands our values and who provides a high-quality product with a quick turnaround.’

Shaun Gallagher, Training Director | Vertu Motors