The value of online reviews

Why do we need reviews? Reviews are important. They give you real people's opinions on how something works or what it does that gives the consumer real value. A company website or product info will give you an overview but how something feels or works in real terms is so valuable. On many sites [...]

2020-12-14T17:46:01+00:00November 3rd, 2020|Categories: Customer Experience Programmes, Retail, Social Media|0 Comments

How was your week?

So how was your week?   Well we can tell you exactly how it was by looking at your reviews left by your customers and employees. Have you been able to do this yet? Do you need some help?   At My View Research we want to help businesses understand their reputation and the way that customers [...]

2020-12-14T17:49:25+00:00October 27th, 2020|Categories: Customer Experience Programmes, Social Media|0 Comments

What is your Social Media Reputation Score?

Social media reputation management is the process of tracking, monitoring and ultimately eliminating negative social media material about your brand. If done properly, social media reputation management builds your credibility to customers, which strengthens their trust in your brand. In this digital age of everything being accessible online comes the added pressure of how [...]

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