The importance of Guest Feedback in the hospitality industry

I t’s the next part of the long-awaited relaxation of restrictions as hotels, bed & breakfasts and other tourist accommodation providers fully reopen. In addition to going and staying somewhere for a break, you can also travel with friends and family for an overnight stay provided you follow the rule of six or two households [...]

Why mystery shopping is important for restaurants

T he indoor opening of pubs and restaurants from Monday 17 May has been eagerly anticipated. This means venues are permitted, under the next stage of the government roadmap out of lockdown, to offer indoor dining for groups of six people or two households. Guidance stays in place As businesses, [...]

Virtual Mystery Shopping

W e’ve all adapted the way we do business during the COVID-19 pandemic. Prior to lockdown, some businesses made instore appointments with their clients and of course that came to a halt. The world has however found innovative ways to stay in touch and utilize such platforms as Zoom and Microsoft Teams for video calls. [...]

2021-04-23T10:02:11+01:00April 23rd, 2021|Categories: Customer Experience Programmes, Mystery Shopping|0 Comments

Onsite Mystery Shopping

A fter almost 4 months the shops are finally open! It’s not just the chance to browse through goods, the shops reopening is a positive step forward in the government's roadmap out of lockdown. Alongside gyms and hairdressers, shops finally opening feels like a slice of normality. But the reopening won’t come without its challenges, [...]

Hospitality Industry Achieves Highest NPS Score for 2020!

S eeing as the Hospitality Industry was shut down for most of 2020 and early 2021, these scores are surprising. However, it does show that with the small amount of customer research we were able to carry out, the Hospitality Industry did their best to go above and beyond in the short windows of opportunity [...]

2021-02-22T16:12:15+00:00February 22nd, 2021|Categories: covid-19, Customer Experience Programmes, Mystery Shopping, nps, Retail|0 Comments

How well are your team handling Virtual Appointments with your customers?

T he first lockdown forced many businesses to look at the way they communicate with each other and their customers, which saw the rise of virtual meetings through platforms like Zoom and Microsoft Teams. Now that we are in lockdown 3.0, this way of communicating has become so normal that it is difficult to image [...]

Online Mystery Shopping

The shopping landscape has changed perhaps forever. If you cannot order it and find out how it works online, then your product or service will become redundant. This is all about the customer experience on your website. Perhaps before it was just a place where you add items or a service to a basket, [...]

Are you offering virtual appointments to your customers?

With the news of a second lockdown, many businesses are continuing to find ways to adapt how they offer their services to customers so that they can continue trading throughout the pandemic. Many car manufacturers and dealer groups have evolved to be able to offer virtual appointments for customers who are interested in a vehicle, [...]

My View Research

This year has been challenging for all businesses, however, we have worked incredibly hard to make sure that we can service our clients and support them with all of their business needs and requirements during these unprecedented times. During lock-down we were given the gift of time. Time to reflect and think about where [...]

What is the mystery shopper assessment process?

So why bother with mystery shopping and how important is it for your brand? The answer is extremely important if you want to stay relevant and continue to evolve and adapt for your market. Let’s explore how this works instore for the retail brand. What does the mystery shopper assess? When customers cross the threshold [...]

2020-12-14T14:06:17+00:00August 4th, 2020|Categories: Customer Experience Programmes, Mystery Shopping|0 Comments
Go to Top