FCA Compliance and a ‘Customer First’ Approach

The Financial Conduct Authority (FCA) latest business plan for 2022 is about a more Customer-Focused approach that improves customer outcomes, service, compliance and putting the ‘Customer First’. Customer service and adopting more focus and more emphasis on a ‘Customer-First’ approach is an agenda that the FCA has been promoting for [...]

Be a Brand Ambassador

Why is brand important When considering a company's brand does this just mean the logo and colours of their signs and packaging? Whilst that initial visual cue to customers starts to work on the brain, what it really means to customers beyond the design and aesthetics is key. That logo represents everything that is perceived [...]

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