The importance of Guest Feedback in the hospitality industry

I t’s the next part of the long-awaited relaxation of restrictions as hotels, bed & breakfasts and other tourist accommodation providers fully reopen. In addition to going and staying somewhere for a break, you can also travel with friends and family for an overnight stay provided you follow the rule of six or two households [...]

Why mystery shopping is important for restaurants

T he indoor opening of pubs and restaurants from Monday 17 May has been eagerly anticipated. This means venues are permitted, under the next stage of the government roadmap out of lockdown, to offer indoor dining for groups of six people or two households. Guidance stays in place As businesses, [...]

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