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The importance of Guest Feedback in the hospitality industry
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The importance of Guest Feedback in the hospitality industry

The importance of Guest Feedback in the hospitality industry

I t’s the next part of the long-awaited relaxation of restrictions as hotels, bed & breakfasts and [...]

My View Research2021-05-24T12:37:39+01:00May 24th, 2021|Categories: covid-19, Customer Experience Programmes, Hospitality, Mystery Shopping, Re-opening Covid-19|0 Comments

Why mystery shopping is important for restaurants
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Why mystery shopping is important for restaurants

Why mystery shopping is important for restaurants

T he indoor opening of pubs and restaurants from Monday 17 May has been eagerly anticipated. This [...]

My View Research2021-05-17T11:46:53+01:00May 17th, 2021|Categories: Customer Experience Programmes, customer satisfaction, employee satisfaction, Hospitality, Mystery Shopping, Re-opening Covid-19, restaurants|Tags: covid-19, mystery shop, mystery shopping, mystery shops|0 Comments

Virtual Mystery Shopping
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Virtual Mystery Shopping

Virtual Mystery Shopping

We’ve all adapted the way we do business during the COVID-19 pandemic. Prior to lockdown, some [...]

My View Research2022-03-16T14:10:27+00:00April 23rd, 2021|Categories: Customer Experience Programmes, Mystery Shopping|0 Comments

Onsite Mystery Shopping
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Onsite Mystery Shopping

Onsite Mystery Shopping

A fter almost 4 months the shops are finally open! It’s not just the chance to browse [...]

My View Research2021-04-14T12:39:32+01:00April 14th, 2021|Categories: Customer Experience Programmes, Market Research, Market Research Consultancy, My View Moments, Mystery Shopping, Retail|Tags: covid-19, mystery shop, mystery shopper, mystery shopping, reopening, retail|0 Comments

Hospitality Industry Achieves Highest NPS Score for 2020!
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Hospitality Industry Achieves Highest NPS Score for 2020!

Hospitality Industry Achieves Highest NPS Score for 2020!

S eeing as the Hospitality Industry was shut down for most of 2020 and early 2021, these [...]

My View Research2021-02-22T16:12:15+00:00February 22nd, 2021|Categories: covid-19, Customer Experience Programmes, Mystery Shopping, nps, Retail|0 Comments

How well are your team handling Virtual Appointments with your customers?
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How well are your team handling Virtual Appointments with your customers?

How well are your team handling Virtual Appointments with your customers?

T he first lockdown forced many businesses to look at the way they communicate with each other [...]

My View Research2021-02-11T10:32:39+00:00February 10th, 2021|Categories: Customer Experience Programmes, Customer Experience Programmes, cx, Market Research Consultancy, Mystery Shopping, Virtual|0 Comments

Online Mystery Shopping
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Online Mystery Shopping

Online Mystery Shopping

The shopping landscape has changed perhaps forever. If you cannot order it and find out how [...]

My View Research2021-01-26T13:23:20+00:00January 26th, 2021|Categories: Customer Experience Programmes, Customer Experience Programmes, cx, Market Research, Market Research Consultancy, Mystery Shopping|0 Comments

Are you offering virtual appointments to your customers?
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Are you offering virtual appointments to your customers?

Are you offering virtual appointments to your customers?

With the news of a second lockdown, many businesses are continuing to find ways to adapt how [...]

My View Research2020-11-11T12:00:23+00:00November 11th, 2020|Categories: Automotive, covid-19, Customer Experience Programmes, Customer Experience Programmes, cx, Mystery Shopping|0 Comments

My View Research
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My View Research

My View Research

This year has been challenging for all businesses, however, we have worked incredibly hard to make [...]

My View Research2020-12-14T17:52:33+00:00October 16th, 2020|Categories: audit, Brand Ambassador, covid-19, Customer Experience Programmes, Customer Experience Programmes, customer panel, cx, Mystery Shopping|Tags: Market Research, re-brand|0 Comments

What is the mystery shopper assessment process?
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What is the mystery shopper assessment process?

What is the mystery shopper assessment process?

So why bother with mystery shopping and how important is it for your brand? The answer is [...]

My View Research2020-12-14T14:06:17+00:00August 4th, 2020|Categories: Customer Experience Programmes, Mystery Shopping|0 Comments

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