Call Grading
Monitoring inbound calls is a crucial practise for businesses wanting to enhance customer satisfaction!
“My View Research started listening to recorded calls and assessing them against our customer experience and process criteria in March ‘21. Three months into the programme we are really impressed with the work they are doing; they have been efficient and professional, completing the monthly allocation of 100 calls on time, and providing me with the data and Power Point presentations so that I can share their findings with the business’ leaders quickly. Their work is invaluable and has enabled us to design new guidelines and training to enhance our teams’ call handling skills. The team have provided great insight and made valuable recommendations to improve our criteria, and is always flexible and helpful when we need to make changes.
As always they are a pleasure to work with, and a totally trustworthy service provider.”