Onsite Physical Mystery Shopping

Face-2-face enquiries

Measuring how well your team handle face-2-face enquiries with prospective customer’s is invaluable to their training and development.

What is physical onsite mystery shopping?

Onsite physical mystery shopping is a useful tool that allows you to identify how your front-line teams are interacting with customers.

How does physical onsite mystery shopping work?

Onsite physical mystery shops can be conducted as either standalone walk-in enquiries or appointed enquiries, to ensure a staff member is available at the time of the mystery shoppers visit. All of our onsite physical mystery shopping assignments include a detailed report analysis per location, with each report available to review on our online reporting platform within 3-5 days of the mystery shop taking place.

What are the benefits of physical onsite mystery shopping?

Onsite mystery shopping can effectively identify how well each team member adheres to following your sales process, the level of customer service they provide and if they are adopting a ‘Customer-First’ approach.

Brands we work with

Results at your fingertips

All results across the different survey types will be collated and hosted on our online reporting platform and App so that your teams can review the results, run comparative data across question sets, and use the insight to present the feedback back to relevant team members.