F inding out what a good care home looks like can help people make choices about their, or their relatives care. It can also help them understand what they should be able to expect from a service they may already use. No person would actively explore a care home with no, or bad, reviews. Have [...]
How well do your front-line teams interact with your customers? Your staff on the front line are the first point of contact for any customer enquiring into your business, essentially, they are your brand. If a member of staff doesn’t handle a customer in a professional way, that customer will have a lasting [...]
New Apprentice! The team here at My View Research are delighted to announce that we have been joined by our first apprentice, Elena. Elena joins us as a Project Administrator and understands first-hand the importance of providing excellent customer service with her experience working in the hospitality industry. Our project managers will be [...]
Nowadays you can’t go anywhere or do anything without being asked to leave feedback. It is important to make sure you, as a customer, provide it. It is even more important to make sure you, as a business, use the feedback. Some businesses ask for feedback as part of their business process. ‘Tick’, yes, we’ve [...]
W ith the very challenging times behind us, everyone wants to be looking to the future. With this in mind, we need to be using the knowledge of the last year to improve all services. Have you been speaking to your residents and their relatives to ask them how they found your homes handling [...]
T here are lots of benefits of carrying out surveys with your staff. You may feel this can be a little daunting, but ensuring you are clear on what it is you want to find out, then a tailored survey has many positive outcomes. This includes:Staff feeling cared about, valued and having a voiceRealising opportunities [...]
S o it seems that freedom day is to be delayed once more. We had such a positive roadmap out of lockdown that this week's news was a disappointment. It was a huge blow to the entertainment industry, nightclubs, theatres and everyone else that is indirectly affected. But even if you’re not part of those [...]
I t’s the next part of the long-awaited relaxation of restrictions as hotels, bed & breakfasts and other tourist accommodation providers fully reopen. In addition to going and staying somewhere for a break, you can also travel with friends and family for an overnight stay provided you follow the rule of six or two households [...]
T he indoor opening of pubs and restaurants from Monday 17 May has been eagerly anticipated. This means venues are permitted, under the next stage of the government roadmap out of lockdown, to offer indoor dining for groups of six people or two households. Guidance stays in place As businesses, [...]
W e’ve all adapted the way we do business during the COVID-19 pandemic. Prior to lockdown, some businesses made instore appointments with their clients and of course that came to a halt. The world has however found innovative ways to stay in touch and utilize such platforms as Zoom and Microsoft Teams for video calls. [...]
