Did you know that 61% of shoppers read online reviews before making a purchase?
Today’s reviews are more influential than ever, so it is even more important for reviews to be positive and those that aren’t positive, need to be addressed quickly. If someone has had a bad experience with a product or a service by your business, the quicker you can respond and turn that negative review into a positive, you have a greater chance of retaining that business.
People buy from people. That’s as true in the fact that they also listen to other people who have bought from you.
Keeping a handle on reviews, positive, negative and those who had an ‘ok’ experience with you is key to maintaining your reputation across all channels. Potential employees will also be reading your reviews to learn more about your business to know if it is a good place to work. Those potential employees are also potential customers so never underestimate the power of your reviews.
With our Online Review Management tool you can see all your reviews left on your Facebook, Google & Trustpilot pages pulled into the one location. It makes life so easy for you as you can see a review, read a review and respond to a review in just a few clicks! It’s quick, it’s simple, it’s easy and it maximises your online presence. You can also keep an eye on any mention of COVID-19 in your locations. All reviews are yours to action and use to your advantage.
Click here to find out more about this fantastic product and how it can make a difference to your business, your brand and to you.
Then, give us a call on 02393 382 690 We’ll be here.
*Stats provided from TrustPilot