Customer Service Archives - My View Research

Make the most of your customer surveys
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Make the most of your customer surveys

Make the most of your customer surveys

Make the most of your customer surveys Customer surveys are a great way to get a [...]

My View Research2023-02-02T12:45:25+00:00February 2nd, 2023|Categories: Customer Experience Programmes, customer satisfaction, Customer Service|0 Comments

Why Treating Customers As Individuals Is Important
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Why Treating Customers As Individuals Is Important

Why Treating Customers As Individuals Is Important

Why Treating Customers As Individuals Is Important Your front-line teams interact with people every day, so [...]

My View Research2022-12-14T12:55:32+00:00December 14th, 2022|Categories: Competitor Research, Customer Experience Programmes, customer satisfaction, Customer Service|0 Comments

The Importance of Having Great Customer Service
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The Importance of Having Great Customer Service

The Importance of Having Great Customer Service

The Importance of Having Great Customer Service Customer service is an essential part of any business. [...]

My View Research2022-12-09T13:44:33+00:00December 9th, 2022|Categories: Brand Research, Customer Experience Programmes, Customer Service, cx|Tags: Great customer service|0 Comments

How Effortless Is Your Customer Journey?
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How Effortless Is Your Customer Journey?

How Effortless Is Your Customer Journey?

How Effortless Is Your Customer Journey? Customer journeys are often complex and difficult to manage. But [...]

My View Research2022-09-01T09:35:06+01:00September 1st, 2022|Categories: Customer Experience Programmes, Customer Experience Programmes, Customer Service, My Customers First|Tags: customer journey, customer satisfaction, effortless customer experience|0 Comments

The Customer Effort Score Formula Explained
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The Customer Effort Score Formula Explained

The Customer Effort Score Formula Explained

The Customer Effort Score Formula Explained Customer effort scores range from 1 to 5, where higher [...]

My View Research2022-08-17T14:01:45+01:00August 17th, 2022|Categories: customer satisfaction, Customer Service, My Customers First|Tags: CES, customer effort score, Customer Score, Improve Customer Satisfaction|0 Comments

Conduct Video Mystery Shopping
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Conduct Video Mystery Shopping

Conduct Video Mystery Shopping

Many companies conduct Video Mystery Shopping, have you? You may have thought about conducting video mystery [...]

My View Research2023-09-28T14:46:19+01:00May 11th, 2022|Categories: Customer Experience Programmes, Customer Service, Mystery Shopping, Video mystery shopping|Tags: covert video shopping, mystery shopping, video Mystery shopping|0 Comments

Great Customer Service
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Great Customer Service

Great Customer Service

Great Customer Service – Why does it seem so difficult? Providing excellent levels of customer service [...]

My View Research2022-04-19T18:29:19+01:00April 21st, 2022|Categories: Customer Experience Programmes, Customer Experience Programmes, customer satisfaction, Customer Service|Tags: customer satisfaction, Customer service|0 Comments

Customer Service – Empowering Your Team
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Customer Service – Empowering Your Team

Customer Service – Empowering Your Team

Customer Service - Empowering your team Are your teams engaged when it comes to making improvements in [...]

My View Research2022-03-22T19:00:26+00:00March 22nd, 2022|Categories: Customer Experience Programmes, Customer Experience Programmes, customer satisfaction, Customer Service, employee satisfaction|Tags: employee empowerment, employee feedback, employee focus groups|0 Comments

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